Our MS Teams app makes it possible to receive and respond to customer inquiries directly within Microsoft Teams. It integrates seamlessly with popular messaging platforms such as WhatsApp and web chat widgets, so your team can manage customer requests from different communication channels in one central location. The onboarding process is quick and straightforward, so companies can benefit from the integration immediately. The solution is intuitive and user-friendly, making the sales process more efficient and smoother.

MARGE & LICENCE

MARGE

As a CSP partner, we offer you an attractive margin that also allows you to pass on to indirect resellers. These are agreed individually for the various licenses with terms.

License model

We offer monthly licenses as well as annual billing options.

Companies have the option of assigning license packages (from 1 to 100 channels) to different users to create webchat links.

Microsoft SaaS (license)

RECURRING REVENUE

The SaaS model is based on a function-oriented structure in which the channels set up can be used permanently. The costs per channel connection remain constant regardless of the number of users accessing it. This offers the end customer a transparent and predictable cost structure, which in turn enables calculable and sustainable growth.

SALES CYCLE

Provision of a CSP offer via the Microsoft Partner Network
We create a suitable CSP partner offer for your desired CSP client. WebChat is available in all countries where the "Microsoft paid taxes only" option is provided.

If you already use your own Marketplace solution, we can leverage our existing integrations with popular platforms such as AppDirect. Using a different solution? No problem! Contact us and we will develop a customized license model with the appropriate workflows that can be seamlessly integrated into your Marketplace solution.

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Product overview
The product is self-explanatory and offers the end customer a clear overview of the WebChat functions at first glance. During the first conversation, the customer can immediately see how he can use the chat widget and connections such as WhatsApp in his company to improve communication and make it more efficient.

Sales strategy
The sales team should approach the customer with a proof of concept (PoC). This allows the customer to test the solution in a small but real-life scenario before making the decision for a full implementation. The PoC should aim to show the customer a clear benefit and how they can optimize their communication processes with the solution.

Long-term vision
After the successful PoC, the customer can benefit from this scalable solution that grows with their business needs. Demonstrate the vision of how WebChat can improve and simplify communication not only in the short term, but also in the long term. Expansion options and additional features such as integration into other channels or automation of processes should also be addressed.

Deal Support

We support you in your sales talks. Product demos are available at any time to help you present the solution.

Product support

We offer the usual first-level support via tickets, chat, telephone and meetings.

GROWTH AND SCALING POTENTIAL

The product offers considerable potential for growth within a tenant. WebChat offers a unique solution that is continuously developed and helps your customers to meet the requirements of a growing tenant.

Targeted approach and maximum efficiency from the first stage
The customer starts with a focused approach to individual departments, creating customized communication options for their visitors and customers.

In the next expansion stage, the support teams benefit from seamless integration into Microsoft Teams. This allows them to continue working in their familiar environment, which not only increases efficiency, but also reduces the workload on employees and promotes the customer's success.

Optimization of services and customer experience
New communication channels can be added flexibly to support specific services and improve the customer experience. Visitors benefit from quick assistance, especially for services that require intensive consultation, which in turn significantly increases the completion rate of your customers.

Flexibly scalable and expandable
Successful solutions at service level can easily be extended to entire product groups or even individual products. Providing the right contacts and precise answers leads to considerable success. Thanks to the flexible scalability, advice-intensive chats can be expanded in a targeted manner to increase the completion rate even further.

Efficient campaigns with marketing integration
Marketing teams can link specific channels directly to landing pages. This enables efficient targeting, seamless collaboration and valuable feedback for the right team members - a crucial factor for the success of your campaigns.

Scale globally through multilingualism
An established communication strategy should be scaled on a global level. By simply adding additional languages, you can tap into new markets without compromising on efficiency or quality.

Dedicated solutions for sales teams
Sales teams benefit from specialized communication channels that integrate seamlessly with B2B platforms and existing workflows. This ensures a smooth and effective sales process that significantly increases productivity and success.