1. installation
You can install WebChat in your Microsoft Teams using the sources listed below. With "Add to a team" you decide in which channel the WebChat should be inserted. You will receive and answer incoming chat requests in this channel.
WebChat licenses
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WebChat licensing based on Microsoft Teams channels
The WebChat licensing model is based on Microsoft Teams channels, which means that a single license is required for each Microsoft Teams channel in which WebChat is integrated. Regardless of how many websites or marketing campaigns the WebChat supports, only the channel counts, not the number of websites or users. This enables cost-efficient and flexible use of the system, as you only pay for the channels you actually need.
Advantages of the license model
- Licensing per Teams channel: One license per Microsoft Teams channel - regardless of how many websites or URLs are integrated. Only the channel counts.
- Flexibility for Teams and departments: Companies can create different channels for marketing, support, HR, sales or even at product level. Each department or team can operate its own WebChat channels.
- Cost savings: No per-user licensing, which means you don't have to pay for team members who only act as backup or fallback resources. You only pay for the active channelsthat are used in the system.
- Easy scalability: Depending on company growth, additional channels can be easily added without having to adjust the entire license structure.
- Variety of license sizes: The most common license sizes include 3, 7, 25 and 50 channels, so you can tailor the license to the number of channels your teams and departments need.
Conclusion: Efficiency and cost savings through channel-based licensing
The WebChat licensing model, which is based on Microsoft Teams channels, offers significant advantages for companies that want to use WebChat efficiently and scalably. With channel-based licensing, you only pay for the channels you really need and not for individual users or employees who only act as fallbacks in certain cases. This structure makes it possible to minimize costs while ensuring maximum flexibility. Whether you have multiple departments, products or marketing campaigns, the licensing model adapts to your individual needs and enables seamless integration into your existing Microsoft Teams infrastructure.
2. configure
Customize the visual adjustments required for your company in the WebChat backend and configure WebChat according to your requirements. You can test the full range of functions at any time in the LiveTest area.
3. integration
Simply copy the script and integrate it into the desired websites. Of course, you can also set up separate WebChats for several channels and thus, for example, place URL-dependent WebChats with different stored team channels on your websites. This allows different departments to be addressed directly from the website.
With the WebChat solution for Microsoft Teams, you can easily integrate a chat on your website to offer your visitors and customers a special service. Chat requests are displayed directly in your Microsoft Teams channels and can be processed by your employees in a targeted manner. You can flexibly control which chat requests are displayed in which channel. Chats can be forwarded to other employees at any time.