You need more configuration possibilities?
Contact us and get access to the WebChat SDK to develop your own solution!
WebChat for Microsoft Teams
The next generation WebChat app
Add WebChat to your Microsoft Teams!
How does the WebChat improve your customer service workflow?
Increase customer satisfaction through reduced response times and concrete answers to your customers' individual concerns. Optimize the content of your websites based on the experience you have gained in order to reduce recurring inquiries, while at the same time reducing the workload on your teams and increasing the number of sales you close.
Chat requests are displayed directly in your Microsoft Teams channels and can be processed by your employees in a targeted manner. You can flexibly control which chat requests are displayed in which channel. Chats can be forwarded to other employees at any time.
Regardless of whether you want to address new customers or offer support to existing customers: the application options are versatile. WebChat can be easily integrated into your website via the Google Tag Manager or a code snippet.
Install the WebChat and get started
Just follow this simple steps and you are ready to go!
Unlimited users - pay per connected channel
Test WebChat free of charge
Add WebChat to your Microsoft Teams!
Customize WebChat in Microsoft Teams: How to configure your WebChat!
Easily configure WebChat for Microsoft Teams according to your individual needs and find many options for improved communication:
Messages in the widget and in the Teams channel can be configured in different languages.
In the start form, you define which fields should be queried before a chat.
What happens if an employee does not respond within the specified time? Define the inactivity time and message easily and individually.
Would you like to provide your team with instructions on how to respond to this chat? In the request extension, you can create important information or a code of conduct for the chat in question to ensure that your teams always know exactly what to do.
And, of course, many other minor and major settings and adjustments can be made. You can see how to customize your WebChat according to your individual requirements in terms of content, layout and positioning in the following video.
Personalize your WebChat / design and settings according to your wishes
Personalize WebChat for Microsoft Teams easily according to your individual needs and find many options for an optimized design:
Messages in the widget and in the Teams channel can be configured in different languages.
In the start form, you define which fields should be queried before a chat.
What happens if an employee does not respond within the specified time? Define the inactivity time and message easily and individually.
Would you like to provide your team with instructions on how to respond to this chat? In the request extension, you can create important information or a code of conduct for the chat in question to ensure that your teams always know exactly what to do.
And, of course, many other minor and major settings and adjustments can be made. You can see how to customize your WebChat according to your individual requirements in terms of content, layout and positioning in the following video.
Watch the video to see how you can quickly set up and customize Microsoft Teams WebChat for improved communication!
Integrate the WebChat on your website - simple and efficient!
Discover how easy it is to integrate the WebChat into your website!
Who is your technical contact?
Do you use Google Tag Manager?
Where is your website managed: by an agency or in-house?
Watch our video "Integration into the website" and find out more.
Integration via Google Tag Manager
Upgrade the communication on your website with Google Tag Manager and WebChat!
With simple steps you can set up the Google Tag Manager, integrate the WebChat code and adapt it to the various team channels. Improve interaction with customers and teams, whether for HR, sales or product groups, optimize your website for multilingual content or different business areas. Discover the versatile possibilities of WebChat via Google Tag Manager!
Increase customer satisfaction!
Authorization of the WebChat in Microsoft Teams
If "Permissions required" appears and you need to ask your IT administrator to allow the app.
SSO URL
An increased security level is activated in the tenant - what do you need to do to use WebChat with SSO?
