1. installation
You can install WebChat in your Microsoft Teams using the sources listed below. With "Add to a team" you decide in which channel the WebChat should be inserted. You will receive and answer incoming chat requests in this channel.
Customer support with WebChat
All news in a familiar environment
Why WebChat is essential for your customer support
WebChat for websites and WhatsApp Business offer a seamless, fast and efficient way to get in touch with your customers - all within the familiar Microsoft Teams environment. The centralized management of all messages and the integration of both communication channels in Teams not only increases the efficiency of your support team, but also improves customer satisfaction and loyalty. Customers love it when they get answers quickly - be it via the website or WhatsApp.
By using WebChat and WhatsApp Business, you are able to significantly simplify your support processes while taking your service to the next level. Your customers benefit from fast, personal communication, while your support team can work more productively and with greater focus. Increase efficiency and customer satisfaction by bundling all requests in Microsoft Teams and stop wasting valuable time managing multiple communication channels.
Get started today and offer your customers fast, efficient support directly in Microsoft Teams!
Why WebChat, WhatsApp Business and Microsoft Teams are the ideal solution for your customer support
1. seamless communication - everything in one place in Microsoft Teams
With the integration of WebChat and WhatsApp Business in Microsoft Teams, you have all customer inquiries in one central location. For your support team, this means no more need to switch between different platforms or tools to handle customer requests. All messages and conversations land directly in Microsoft Teams so that your support staff can work in a familiar environment. This ensures that you always have an overview and can respond to inquiries more quickly without losing important information. This not only increases efficiency, but also significantly improves customer satisfaction.
2. increased reach and easy interaction with WhatsApp Business
WhatsApp is one of the most popular communication platforms worldwide. Millions of customers prefer WhatsApp to get in touch with businesses directly. By integrating WhatsApp Business into your support processes, you can reach more customers and offer them an easy, familiar way to communicate with your team. Requests via WhatsApp land directly in Microsoft Teams, so your support team can handle them just as quickly and efficiently. This allows for faster issue resolution while improving customer retention, as the entire support process is conveniently handled through a platform that many customers already use.
3. real-time communication with WebChat for faster resolution
WebChat on your website is an excellent way to communicate with your customers in real time and offer immediate support. Customers get quick answers to their questions without long waiting times. WebChat helps to address support requests directly while your customers stay on your website, which significantly improves the customer experience. By centrally managing all chats in Microsoft Teams, your support team always has a complete overview and can respond quickly to resolve the request swiftly.
With the integration of WebChat, WhatsApp Business and Microsoft Teams, you can offer your support team a powerful multi-channel communication solution that increases efficiency and flexibility. All incoming requests via your website or WhatsApp are bundled centrally in Microsoft Teams, allowing support agents to manage all messages in one place. This saves time and avoids the need to switch between different platforms or apps. By automating standard responses, frequently asked questions can be answered quickly and requests can be forwarded immediately, allowing your team to focus on more complex support issues.
Thanks to the fast and centralized communication in Microsoft Teams, your support teams can respond to customer inquiries at lightning speed and solve problems promptly. This high response speed leads to better customer satisfaction and strengthens customer loyalty. Continuous communication via WebChat and WhatsApp Business ensures that your customers always receive the support they need quickly. The system can also be easily integrated into your existing IT and support infrastructures and grows with your company's requirements.
2. configure
Customize the visual adjustments required for your company in the WebChat backend and configure WebChat according to your requirements. You can test the full range of functions at any time in the LiveTest area.
3. integration
Simply copy the script and integrate it into the desired websites. Of course, you can also set up separate WebChats for several channels and thus, for example, place URL-dependent WebChats with different stored team channels on your websites. This allows different departments to be addressed directly from the website.
With the WebChat solution for Microsoft Teams, you can easily integrate a chat on your website to offer your visitors and customers a special service. Chat requests are displayed directly in your Microsoft Teams channels and can be processed by your employees in a targeted manner. You can flexibly control which chat requests are displayed in which channel. Chats can be forwarded to other employees at any time.