1. installation
You can install WebChat in your Microsoft Teams using the sources listed below. With "Add to a team" you decide in which channel the WebChat should be inserted. You will receive and answer incoming chat requests in this channel.
Closing with WebChat
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WebChat for B2B and B2C platforms: Personalized support through seamless integration of customer data and Microsoft Teams
Optimize your customer support with WebChat - the intelligent solution for B2B and B2C platforms. Thanks to the integration of customer-specific data and Microsoft Teams, your account managers can immediately view the relevant information of a logged-in customer and thus provide faster and more personalized support.
Why WebChat in B2B and B2C platforms?
When a customer logs on to your platform, they are already known. You have access to important customer data - from the current page the customer is viewing to the purchases or services they have made in the past. This data can be transferred to WebChat in real time, so your support team is equipped with the most important information to help the customer quickly and efficiently directly via Microsoft Teams.
1. real-time transfer of customer data to WebChat
As soon as a B2B or B2C customer logs in to your website or platform, all relevant customer data -such as the current page they are viewing or the last purchases they made - is automatically transmitted to WebChat. This information is then immediately displayed to the account manager in Microsoft Teams, providing them with the most important details without having to carry out additional research. This saves time and ensures efficient support.
2. personalized advice and faster response times
Thanks to automatic data transfer, your account manager can immediately respond to the context of the conversation. Instead of asking general questions about the order or services, the account manager can directly access recent purchases, the customer's current view or outstanding issues. This leads to faster resolutions and significantly higher customer satisfaction.
3. seamless integration into Microsoft Teams for familiar workflows
WebChat integrates directly into Microsoft Teams, so your account managers don't have to switch between different tools. They can receive and process all messages and data directly in the familiar Teams environment. This means that the entire support process remains efficient and smooth, without the need for additional software.
4. insight into relevant information without additional input
Thanks to the WebChat integration, your account managers no longer have to do manual research to find out the current status of a customer. All relevant customer data, such as the product page viewed, orders placed or active services, are automatically transferred to the chat. This ensures quick familiarization with the customer case and reduces the need to ask repetitive questions.
5. maximum efficiency through direct access to customer data
For the account manager, this integration means that they only have to work with the relevant information. Customer inquiries can be answered immediately and specifically, based on the information already available. Duplicate entries or waiting for information are a thing of the past. Support becomes more efficient and customer-oriented.
6. automatic personalization for outstanding customer loyalty
The use of personalized advice thanks to automatic data transfer ensures a positive and unique experience for your customers. Customers feel understood and valued as the account manager can respond directly to their individual needs. These personalized interactions strengthen customer loyalty and promote long-term business relationships.
Why is this solution perfect for B2B and B2C platforms?
- Faster and more targeted support: By sending customer data to WebChat, your account managers can respond to inquiries more quickly and in a more targeted manner.
- Automated personalization: Every customer request is immediately supplemented with relevant data from the platform, making support much easier.
- Increased efficiency: WebChat in Microsoft Teams enables seamless integration into existing workflows without additional software.
- Better customer loyalty: Through personalized service, your customers feel understood and benefit from proactive and solution-oriented support.
Start now: Optimize your customer service with WebChat and Microsoft Teams!
Increase the efficiency and personalization of your B2B or B2C support with WebChat integration and real-time customer data transfer. Offer your customers not only fast, but also customized support directly from Microsoft Teams and improve customer satisfaction and loyalty.
Frequently asked questions (FAQ)
How is WebChat integrated with the customer data from my platform?
The integration is seamless via APIs that transfer the relevant customer data (e.g. current page, purchases, services) to WebChat. This data is then displayed directly in Microsoft Teams so that the account manager can access it immediately.
What data is transferred to WebChat?
The data transmitted includes the customer's current page, recent purchases or services, open requests and other important customer information required for personalized advice.
Do I need special software to use WebChat?
No, you only need Microsoft Teams and a WebChat license. All communication and data transfer takes place seamlessly within Microsoft Teams, so your team can continue to work as usual.
Conclusion:
WebChat integration with customer data transfer ensures faster and more personalized customer support. With direct access to relevant information from your B2B or B2C platform, your account managers can make informed decisions immediately and provide an excellent customer experience.
Get started now and make your support more efficient, smarter and more customer-friendly - with WebChat and Microsoft Teams!
2. configure
Customize the visual adjustments required for your company in the WebChat backend and configure WebChat according to your requirements. You can test the full range of functions at any time in the LiveTest area.
3. integration
Simply copy the script and integrate it into the desired websites. Of course, you can also set up separate WebChats for several channels and thus, for example, place URL-dependent WebChats with different stored team channels on your websites. This allows different departments to be addressed directly from the website.
With the WebChat solution for Microsoft Teams, you can easily integrate a chat on your website to offer your visitors and customers a special service. Chat requests are displayed directly in your Microsoft Teams channels and can be processed by your employees in a targeted manner. You can flexibly control which chat requests are displayed in which channel. Chats can be forwarded to other employees at any time.