WebChat better than stand-alone solutions?

1. seamless integration into your existing Microsoft Teams infrastructure

Many companies already use Microsoft Teams as a central communication platform. So why introduce a separate software solution with its own user administration and authorization systems? The WebChat integration is designed to be seamlessly integrated into Microsoft Teams so that all communication channels are bundled into a single, centralized platform. There is no need to implement and constantly update additional software.

Thanks to the Microsoft Teams integration, user management and access to WebChat is done directly via Microsoft Teams permissions. This means that you do not need to set up separate user administration for WebChat - Microsoft already takes care of this. You can control who has access to WebChat and which channels are visible based on the permissions stored in Teams.

2 Central user administration via Microsoft Teams

Another major advantage of Microsoft Teams integration is centralized user administration. Many companies have numerous software solutions, each with their own user administration and structure. This not only leads to increased administrative effort, but also to security gaps if authorizations are not managed correctly.

With WebChat and Microsoft Teams, user administration is completely covered by Microsoft itself. This means that access rights and authorizations for WebChat are controlled directly from Microsoft Teams. Who has access to WebChat, who can see which channel or access which functions is determined seamlessly via the Teams permissions. This reduces the administrative effort and ensures secure and clear control over all access rights.

3. automatic blocking of users when they leave the company

A critical point when managing software solutions is how quickly you can remove access for former employees or team members. With separate software solutions, you often have to manually deactivate user accounts and reset access rights, which can be error-prone and time-consuming.

Thanks to the Microsoft Teams integration, access to WebChat is automatically adjusted. If an employee leaves the company and is deactivated in Microsoft Teams, they immediately lose access to WebChat. They can no longer access the Teams channels or interactvia the WebChat widget or WhatsApp Business. As user administration is carried out via Microsoft Teams, security is guaranteed and there is no need to adjust separate access rights in several systems.

4. security through Microsoft SSO (Single Sign-On)

The security of company data is a key issue today. The integration of WebChat with Microsoft Teams offers a standardized and highly secure authentication solution. Single Sign-On (SSO ) allows users to log in with their Microsoft accounts, simplifying the login process while ensuring a high level of security.

Every login to the WebChat backend is done via Microsoft SSO, which means that all user accounts and access rights are managed centrally via Microsoft's security protocols. This not only simplifies administration, but also ensures that all access to WebChat is secure and compliant.

5. no additional IT configuration required

Implementing a new software solution often requires extensive IT customization, especially if the solution requires its own user management or authentication. WebChat integration with Microsoft Teams largely eliminates this step, as no additional software is required for user administration or access control. User administration and rights are handled directly via the existing Microsoft infrastructure.

The IT department does not need to set up separate systems to control access to WebChat, and security is already guaranteed by the Microsoft platform. Teams permissions ensure that only authorized users have access to WebChat and the corresponding channels without the need for additional configuration.

6 Optimized user experience for employees and customers

The central integration of WebChat in Microsoft Teams ensures an optimized user experience. Employees do not have to deal with multiple software solutions or user administrations, but can handle all chats and communications directly via the familiar Teams interface. Customer supportalso benefits from the fact that the entire process runs smoothly and efficiently without having to switch between different systems.

In addition, customers can submit their requests via the WebChat widget or WhatsApp Business without having to deal with a complicated login system or an opaque user interface. The communication process remains simple and intuitive.

7 Future-proof and scalable

WebChat integration with Microsoft Teams gives organizations a future-proof solution that scales with their growth and needs. If your company grows and needs additional users, there is no need to integrate or adapt new software solutions. Microsoft Teams grows with you and adapts to new requirements so that WebChat can be easily scaled at any time.