1. installation
You can install WebChat in your Microsoft Teams using the sources listed below. With "Add to a team" you decide in which channel the WebChat should be inserted. You will receive and answer incoming chat requests in this channel.
Efficient communication, real answers, satisfied customers!
In today's digital world, customers are looking for quick, simple solutions - and they want to achieve this through real communication, not by waiting for hours on an inadequately trained chatbot system. WebChat offers exactly that: a direct line to a real contact person who can immediately respond to customers' individual needs and questions. Why is this solution so much better than a chatbot, which often frustrates customers more than it supports them?
Chatbots are a double-edged sword. On the one hand, they offer a quick, automated response, but on the other, they can also be hugely frustrating if they are not trained correctly or the answer is simply not to the point. Customers expect precise, personalized information - and chatbots can only deliver this if they have been continuously trained for weeks. Even then, they are often only able to answer standardized questions and fail with more complex queries.
In contrast, WebChat with real contact persons offers a much more efficient solution: as soon as the customer makes an inquiry, they are immediately connected to the right expert - be it for products, services or departments. This contact person can respond to all questions individually and precisely, which leads to higher customer satisfaction.
Chatbots often use multiple choice options where customers have to click countless times before they finally reach a solution. This process often feels tedious, inefficient and frustrating. And at the end of the long selection process, the customer realizes that they need to speak to a real person to get a final answer. This is not only time-consuming, but also annoying.
With WebChat, on the other hand, customers speak directly to a real contact person who doesn't keep them waiting with endless clicking. Instead, they get immediate answers and solutions that are tailored to their needs - without the detour via countless options or a hesitant bot system.
Developing and training a chatbot is a lengthy process that often requires weeks of testing and customization. The quality of a chatbot's responses depends on its training, and even if it is well trained, it often remains limited in its ability to respond to complex or unexpected questions.
WebChat does not require lengthy training - the real contact persons have the necessary expertise and experience to provide relevant and accurate answers immediately. This eliminates the high cost ofbot programming and training. You save time and resources while providing quick solutions foryour customers.
A real contact person in WebChat not only has the task of providing immediate solutions, but also of collecting valuable feedback. If a customer keeps coming back with the same questions or problems, account managers or account executives can pass this feedback directly to the web team or product development. As a result, recurring questions and problems can be addressedand optimized directly on the website- be it through clearer FAQs, improved navigation or specific product information.
In this way, WebChat becomes not only a solution for current inquiries, but also a tool for the continuous optimization of your website. The continuous exchange between the real contact persons and the customers ensures that your offer is constantly improved, which reduces the support effort in the long term.
Customers want to feel heard and understood. Real contact persons in WebChat can build a much stronger relationship with the customer through active communication and empathy than a bot. The person behind the chat can respond to the customer's tone of voice, offer specific and personalized solutions and, if necessary, answer further, complex questions.
A chatbot can only provide standardized answers and has no way of responding to the emotional context of the conversation. Customers feel that they are being asked and valued by a real contact person, which strengthens trust and promotes customer loyalty.
While chatbots are well suited for simple, frequently asked questions, they quickly reach their limits when it comes to more complex or individualized requests. In these cases, customers don't just need an answer, they need a solution. WebChat with real contact persons makes it possible to respond to specific, often one-off queries immediately and resolve them without putting the customer on hold or referring them to a general bot response.
This not only saves time for the customer, but also ensures more efficient processing and greater customer satisfaction.
While chatbots can be helpful in some cases, they offer nowhere near the same efficiency, personalization and customer satisfaction as direct communication with real contacts. WebChat providesjust that: fast, personalized help, directly from the right experts, without the unnecessary hassle and frustration of a chatbot. The ongoing interaction between your team and customers also provides you with valuable feedback that you can use to continuously optimize your website and minimize support costs in the long term.
Take advantage of the benefits of WebChat and offer your customers the service they deserve - efficiently, quickly and personally!
You can install WebChat in your Microsoft Teams using the sources listed below. With "Add to a team" you decide in which channel the WebChat should be inserted. You will receive and answer incoming chat requests in this channel.
Customize the visual adjustments required for your company in the WebChat backend and configure WebChat according to your requirements. You can test the full range of functions at any time in the LiveTest area.
Simply copy the script and integrate it into the desired websites. Of course, you can also set up separate WebChats for several channels and thus, for example, place URL-dependent WebChats with different stored team channels on your websites. This allows different departments to be addressed directly from the website.
With the WebChat solution for Microsoft Teams, you can easily integrate a chat on your website to offer your visitors and customers a special service. Chat requests are displayed directly in your Microsoft Teams channels and can be processed by your employees in a targeted manner. You can flexibly control which chat requests are displayed in which channel. Chats can be forwarded to other employees at any time.